Decades ago in my first job at a large software company, we had to do customer surveys regarding our product. The overwhelming response we received was that our customers liked our software, but considered it too “full.” There were too many features, and that made it confusing. There should be less features, they said. That would make the software simpler to use.
Management saw this, and instructed us to call back those same customers and ask them a new question. “What features should we take out of our product?”